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U.S. Department
of Transportation

Pipeline Safety Stakeholder Communications

Pipeline Safety Connects Us All

Community Liaison Services

(Formerly known as the Community Assistance and Technical Services (CATS) Program)

PHMSA has renamed its CATS program to "Community Liaison Services" to more appropriately align with current roles and responsibilities and better interface with various stakeholders.


To advance PHMSA’s pipeline safety mission by proactively engaging with pipeline stakeholders, providing technical expertise, and leveraging technology, data, and information to reduce pipeline risks and influence change through program and policy development.


To serve as "trusted" and "credible" stewards of public safety and environmental protection by raising awareness and influencing change to continuously improve pipeline safety.

If you need assistance with any of the following pipeline safety related matters, please contact a PHMSA Community Liaison today:

  • Pipeline safety policy/programs (damage prevention, public awareness, emergency response, PIPA, etc.)
  • Pipeline stakeholder engagement and outreach
  • Pipeline technical services and support (public inquiries, whistleblowers, post incident/accident communications, siting and permit initiatives)
  • Questions about pipeline safety in your community

Community Liaisons are located within each PHMSA region. Contact information for the Community Liaison for your state is noted below.

Community Liaison Services Program Manager

Karen Lynch:


Phone: (202) 366-6855

OPS Central Region
Illinois; Indiana; Iowa; Kansas; Michigan; Minnesota; Missouri; Nebraska; North Dakota; South Dakota; Wisconsin.

Angela Pickett:


Phone: (816) 329-3823

Sean Quinlan:


Phone: (816) 329-3800

OPS Southern Region
Alabama; Florida; Georgia; Kentucky; Mississippi; North Carolina; Puerto Rico; South Carolina; Tennessee.

James Kelly:


Phone: (404) 990-1848

Tiffany Baker:


Phone: (404) 832-1164

OPS Eastern Region
Connecticut; Delaware; Maine; Maryland; Massachusetts; New Hampshire; New Jersey; New York; Ohio; Pennsylvania; Rhode Island; Vermont; Virginia; Washington, D.C.; West Virginia.

Karen Gentile:


Phone: (609) 433-6650

Nita Raju:


Phone: (609) 771-7806

OPS Southwest Region

Arkansas; Louisiana; New Mexico; Oklahoma; Texas.

Bill Lowry:


Phone: (713) 272-2845

James ‘Jay’ Prothro:


Phone: (713) 272-2832

OPS Western Region
Alaska; Arizona; California; Colorado; Hawaii; Idaho; Montana; Nevada; Oregon; Utah; Washington; Wyoming.

Tom Finch:


Phone: (720) 963-3175

Dave Mulligan:


Phone: (720) 963-3193